When I look at any service, the one big feature that will usually be the final decision maker for me is CUSTOMER SERVICE. You will find many text alerts services and by now are all, for the most part, coming up to speed and offering about the same features. Some have better low end plans than others, but for the most part, they are all trying very hard to compete with each other, and therefore you will see many of the same features. The one big stand out will the the text marketing customer service and customer training program.
How to test customer service before making a decision.
1: Send the company an email. Find out how important they think you are! By sending them an email, this will let you know 2 things. How efficient the company is at getting back to your questions or response, and how professional the service is by how they respond to your email. I do this all the time to test out a business’s customer service platform.
2: Use the online chat. If they offer online chat, see how friendly and helpful the online chat service is with answering all your questions. Are they upfront and honest with you right away or do they give you vague answers about cost, or features that are extra? Find out everything you want to know and see what answers you get back.
3. Call customer service. This may be another option if you need quick back and forth answers and training. Do they have time to actually talk to you on the phone? This is a great way to find out how professional and knowledgeable the help is.
4. How updated is the blog or Youtube channel? Check to see if they have a blog or Youtube channel and if the company hasn’t produced either an article or a training video in the last 6 months to 1 year, then I would be careful. This company may be on the way out. SMS marketing is becoming more and more competitive by the day, and the good ones will have hired staff and will always be updating training videos and blog posts.
5. Does the service advertise? When searching in google, does the company spend money on Google ads, or do you see the business using Facebook ads? This could be a good indication that the text marketing service actually has money to spend on advertising and this means that business is good, and there is a reason for that.
When choosing an SMS marketing service for your business you want to make the right choice. If you take full advantage of your text marketing, you could be investing a decent amount of money with this service to help grow you business. Make the right choice and choose a good solid service. Thanks for reading!
Read my article on my on my top 2 choices for mobile text alerts service.